Privacy Policy

Privacy Policy

Last updated: 26th May, 2025

At Sandringham Therapeutic Counselling, your privacy matters. 

This policy explains what personal information we collect, why we collect it, how we use it, and your rights under the UK GDPR and Data Protection Act 2018. 

1. Who we are 

Sandringham Therapeutic Counselling is a private counselling service based in the UK. 

Our website address is: www.sandringhamtherapeuticcounselling.co.uk If you have any questions about your data or this policy, please contact: Email: jo.memorystc@yahoo.com 

2. What personal data we collect and why 

        Type of data                                                                         What we collect                                            Why we collect it

Contact info                                              Your name, email, phone number                      So we can respond to your enquiries or book sessions

Therapy information  / Any details you provide in contact forms, emails, or therapy sessions  / To provide you with appropriate support

Website usage data          IP address, browser type, pages visited (via cookies/analytics)       to improve our website and keep it secure

We only collect the information we need to provide safe and effective counselling or respond to your enquiries. 

We do not use your data for marketing or share it with third parties for commercial purposes. 

3. How we collect your data

You give it directly (e.g., through a contact form, email, or phone call).  Our website may collect technical info automatically using cookies (see section 7). 

4. Lawful basis for using your data 

We use your personal data under the following legal bases:

Consent - when you voluntarily contact us or fill in a form.

 Contract - when we agree to enter a counselling relationship.

Legitimate interests - such as improving our website or managing inquiries.

Legal obligations - where required for safeguarding or record keeping. 

5. How we store and protect your data

Your data is stored securely, using password-protected systems.- Emails and contact forms are kept confidential.- Therapy notes (if taken) are stored separately from your name and contact details.- We keep your data only as long as necessary, usually up to 7 years after therapy ends, as required by professional guidelines.

 6. Your rights Under GDPR, you have the right to:

Access the data we hold about you

Correct inaccurate or incomplete data

Request deletion of your data (in some cases)

Restrict or object to how we use your data

Withdraw consent at any time

Lodge a complaint with the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data 

Visit the ICO website: https://ico.org.uk for more details. 

7. Cookies and website analytics 

Our website uses cookies (small files stored on your device) to:

 Improve your browsing experience

Track website performance (e.g., via Google Analytics) 

You can control or delete cookies through your browser settings. We do not use cookies to collect personal information for advertising.

 8. Third-party links 

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those sites.

 9. Changes to this policy 

We may update this privacy policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. 

Need to talk to us? If you have any questions or concerns about this policy or how we handle your data, please contact us at: Email: jo.memorystc@yahoo.com